State Consumer Rights Protection Authority coordinates state institutions' activities on protection of consumers.
One of the main priorities of the State Consumer Rights Protection Authority is to create a consumer rights protection system corresponding to high European Union standards. The main aims, tasks and priority trends of consumer right protection for 2007 -2010 are determined by the National Strategy for Consumer Protection and its implementation measures, approved on April 11, 2007 by the Government of the Republic of Lithuania.
The Strategy provides an effective institutional system for consumer rights protection. In order to execute these functions the new structure of State Consumer Rights Protection Authority has been approved, administrative capacities of the employees are continually improved and collaboration with state and municipality institutions and non-governmental organizations is strengthened. The representatives of the State Consumer Rights Protection Authority will start working in counties this year in collaboration with the representatives of the Government, municipalities, administrations of the Governors of the counties, local authorities as well as subdivisions of state market surveillance offices. It will help to implement the policy of consumer rights protection consistently and protect consumers' rights.
State Consumer Rights Protection Authority follows the requirements set by the European Union. The Authority, while implementing prescribed functions, will ensure that every consumer, whether he lives in a city or in countryside, is aware that the State Consumer Rights Protection Authority and state institutions existing under its coordination will help to solve the problems arisen for consumer.
Director of the Authority
Mission of the Authority
Ensuring a high protection level of consumers in the Republic of Lithuania through building of the consumer rights protection system aligned with European Union law.
Strategic goal
Implementing the state policy on consumer rights protection intended to guarantee effective consumer rights protection.
Authority's activities
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Coordinates state institutions' activities on protection of consumers;
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Protects consumers' public interest;
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Performs alternative consumers' disputes resolution;
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Undertakes control over practice of unfair terms specified in the contracts with consumers;
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Analyzes consumer complaints on unfair contract terms;
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Coordinates and implements protection of consumer economic interests, supervises market of consumer products and services;
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Carries out-of-court examination of consumer complaints resulting from consumers' disputes with credit providers;
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Undertakes control on how requirements for advertising stipulated in the Law of Advertising are complied with;
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Within the limits of its competence applies action measures intended by law to trespassers who infringe the Law of Consumer Rights Protection, Law of Product Safety and Law of Advertising;
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Organizes and carries out education of consumers, sellers, producers and services providers';
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Provides information for consumers about unsafe products, which have appeared or may appear in the market;
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Organizes the exchange of information with the European Union and Member States;
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Represents the Republic of Lithuania in European Union and international organizations in consumer rights protection field.
